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Delivery |
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| Q: Do I have to be home during the delivery period? |
| A: No, so long as you live in a college house or an off-campus house. That said, keep in mind that if you are not home then we will leave your box at you doorstep. We cannot be responsible for neighboring thieves. |
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| Q: Why don't you deliver to my location? |
| A: Because of our door-to-door delivery, we currently do not deliver to certain locations on campus that require a key and/or identification to get into (i.e. Chestnut Hall and the Hub). As we grow, we hope to find ways to offer delivery to these locations. |
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| Q: Can I get a rush delivery? |
| A: Unfortunately, we do not offer rush delivery at this time. You may select from the available delivery dates & times during Checkout (or to preview these options, see the Delivery Info page). |
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| Q: Who does the delivery? |
| A: We do! (aka students) |
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Drinks |
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| Q: When will my drinks be delivered? |
| A: When you checkout and pay for your drinks, you will have the option to choose from several delivery dates & times in the next week or so. As we get more orders, we will add more and more delivery times. |
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| Q: How do I suggest a new drink to Penn Drinks? |
| A: Please email us at info@penndrinks.com with any suggestions. Alternatively, you should check out our most recent Poll (see the link at the bottom), as we often ask about drink preferences. |
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| Q: How do I add multiple drinks at a time? |
| A: You can use the slider bar that says "Adding X drink(s) at a time" to change the number of drinks you add with each drag of the mouse. |
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| Q: Do you offer alcoholic drinks? |
| A: Nope, sorry :( |
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Payment |
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| Q: Can I get a discount for my group/house? |
| A: We occasionally offer discounts/promotions for large groups (i.e. clubs, houses, etc.). Please contact us at info@penndrinks.com to see if you're eligible! |
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| Q: Do you offer a subscription program? |
| A: At this time, we do not offer a subscription program-- but do offer an easy way to save your favorite boxes-- aptly titled, Favorites. Log-in and click the button at the top right labeled "Favorites" to get started. |
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| Q: Are there any discounts on very large orders? |
| A: Yes! Please contact us for details at info@penndrinks.com. |
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| Q: Why doesn't my coupon code work? |
| A: Some of our coupon codes can only be redeemed once (like our free water campaign code. If you never redeemed it but it is still not working, contact us at info@penndrinks.com. |
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| Q: Will my coupon code work for 1 box or my entire order? |
| A: Coupon codes can be applied to an entire order! |
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Other |
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| Q: Do you offer drinks for campus events? |
| A: Yes! If you require your drinks at a specific time, please email us at info@penndrinks.com so that we can coordinate convenient delivery. |
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| Q: I found an error/bug on your site. What should I do? |
| A: Please email us at info@penndrinks.com! |
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